Why do property managers have troubles with their guards? Well the reply to that question may be either complicated or simple. There are many factors that may contribute to the problems that a property manager can have with his guards including whom the security guard company is, rules regarding security officers, budgetary constraints, the safety requirements at the property in question, the property manager’s clients, and the processes and procedures for security guard vendors to name just a few. As being a property manager you can control many of these factors, while the others you can only accept. Of such factors, the best to control would be the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges that you simply encounter.
Many property managers believe that it is the obligation in the security guard services seattle to make sure that the level of service which they provide remains with a high level. In reality, lots of the issues with security guards start out with this erroneous belief. Although no person would dispute the fact that a vendor should provide the best service they are capable of providing, you must recognize that security guard companies are an especially unique form of vendor. Most vendors provide you with a service that is certainly usually pretty easy to verify if the job has been well done. As an example, if you hire a landscaper and also you notice that the grass is unevenly cut, then your landscaper will not be performing well. Though with most guard companies, the degree of service they provide is frequently not easily discernible. Will they be hiring qualified employees? Do they train their guards adequately? Which kind of supervision do they provide? Fortunately, most security officer companies do a good job at providing adequate service to the majority of their clients. Actually, with most security officer contracts, the degree of service initially meets and quite often exceeds the property manager’s expectations. Unfortunately, in many of these cases a gradual decline in the standard of services generally seems to occur as time passes. Some property managers feel that this decline in quality is to be anticipated with guard companies, when the reality is that it must not be expected.
The simplest to correct of the four (4) is definitely the feedback that is certainly provided to the safety guard company. Irregular feedback to your guard company often means missed opportunities for incremental increases in efficiency. Should you be a house manager who may be on-property daily, the depth of feedback that one could provide to your security guard company is probably fairly substantial when assessing the security guards which you see while you are there. You can see whether or not the guard is in uniform, if the guard knows how to do the job, and the guard’s customer service skills. The question then becomes, how are the guards performing after 5pm and on the weekends, through the hours that you will be not there? Are you still obtaining the same level of service? For property managers who definitely are not on property daily, this inquiry is much more significant.
Usually, property managers rely heavily on the input from their clients concerning the performance of security during these off hours. The feedback which is given by a house manager’s clients is probably many of the most significant feedback which can be given, sometimes even more important or revealing compared to property manager’s. Quite often, this feedback is simply captured periodically and is also usually element of a more substantial client survey. But since this feedback is very important, both the guard company and also the property manager should establish a formal process to regularly solicit this type of client feedback.
Like off-site property managers, guard company supervisory personnel usually are not always on-property using the guard, so seeking regular client feedback should always be a continuous portion of the service that any security officer company provides. Typically, with many guard companies there is a field supervisor or other management level employee that randomly checks on the guards during the guard’s shift. While the field supervisor is on-property they ought to be talking with your clients to ascertain if you can find wfexud comments or recommendations for enhancing the service that they are providing. Each guard company also needs to begin a process to obtain comments or suggestions from you or your clients, when something goes well or, moreover, when something is certainly going poorly. Additionally, those comments and suggestions as well as any ensuing corrections or alterations in service ought to be compiled into a report and tracked. This report should then be presented to the house manager on a monthly basis included in the overall security service.
Based upon this report of client feedback, property managers could have an actionable are convinced that they and also the security officer company are able to use to create changes in personnel or procedures to maintain a higher amount of service. Property managers also needs to contemplate providing an abbreviated version of this report with their clients to tell them that their concerns are now being heard and addressed. If these processes tend not to exist, then this security officer company is missing chances to enhance the service they are providing.
In most cases when service quality begins to decline, your clients spot the change and definately will definitely offer insight into the situation. It takes place much too often which a security officer actually starts to show poor performance traits that when corrected in a timely manner could eliminate future problems. Your clients can, and really should be, your vision and ears when it comes to monitoring your security guard agency, since the more feedback that is given, the more that you are able to judge the good and bad points from the services that you are currently receiving. So engage your customers and keep them engaged in defining your amount of security service.