Lacking professionalism in sourcing agents is a big concern for all global buyers, it has been a so controversial issue that folks have heated debate over the advantages and disadvantages of hiring China Sourcing Agent. Numerous buying offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ attention to their own services and advertise that they can never resort to this unethical behavior.
However, it needs to be admitted that all of them are basically agents, and they are generally all prone to belong to this lapse, but couple of them shed much light on answers to this problem. The difficulty is simply as a result of human nature. For example, some of them may have mixed feelings whenever they provide you with the quotations to their clients, they could ask themselves, “I came across so amazing a supplier for my client, and they get so great price, shouldn’t I deserve some thing?” “The packaging and shipping cost me so much, plus it took us a a substantial amount of effort in speaking with this supplier, do I work with my clients simply to make ends meet?”
A standard practice is the fact some suppliers willingly give sourcing consultants or translators an amount of hidden commission in order to win the transaction or perhaps the latter asks for kickbacks through the suppliers, however, this practice is not only unethical and unprofessional, but in addition practically unsustainable, because although unlikely in the future the suppliers could tell the reality towards the buyer, the sourcing agent would find himself a mere tool for your suppliers and, worse, end up being no long trusted from the client.
The best and very likely the only solution is to facilitate a sustainable system that allows the sourcing agent to be fully incorporated into the buyer’s virtual office. Your client should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, whilst the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try some of the methods below:
Provide payment proof for each and every transaction with all the suppliers and shippers. This might include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this manner, the first total price in procuring the goods can easily be tracked and calculated.
Present detailed contact information of all of the suppliers and shippers towards the client. Moreover, if the client has to communicate with them for virtually any clarification purposes, if the suppliers tend not to understand English, the smosbr agent should offer translation assistance to facilitate the clarification process.
Refuse to any kind of hidden commission from the suppliers, stay impartial and objective in choosing suppliers for your client’s requirement. Always stay answerable and open to the suppliers, provide the buyer’s requirements in their mind in a timely manner, show for the suppliers the buyer’s interests are physically and constantly represented.
In the client’s request, make tours towards the suppliers for quality checking, pre-delivery inspection, trouble shooting, technical support, etc and ensure the suppliers fix all issues worried about the goods before and after the delivery of the goods.
The buyer can try a number of the methods below:
Provide a reasonable sourcing fee.. If at all possible, assist the agent create an Email ID in the name in the employer’s company so he could more convincingly represent the customer in working with the suppliers, likewise, the creation of Chinese website to buy stuff may also perform the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc on the agent’s end. Motivation measures: As the cooperation reaches a very stable and mature level, it could worth consideration to offer you retainer fee or performance bonus for the agent based upon savings achieved.